Terms of contract
Last updated: September 2026
What you contract
A papaia customer-service and lead-capture assistant on your website and, depending on the package, on your WhatsApp number, with the add-ons you switch on. The service is provided by Gustavo Jimenez Gamo (soygus@gmail.com). These terms apply to contracts made directly on this website; clients of a partner agency contract with the agency.
Every package includes a number of conversations a month. Past it the assistant keeps answering and we let you know so you can decide whether to add conversations; the service is never cut.
Price and payment
Prices are the ones published on the website when you contract, VAT excluded. The fee is paid monthly in advance. There is no setup fee: you set the assistant up with our guide, or we activate it with you while online signup is prepared. Only integrations outside the catalog carry a separate quote, accepted in writing before work starts.
We may change the fees with 30 days’ notice; a change applies from your next renewal, never inside a running 12-month contract.
Term and cancellation
On a 12-month contract the fee is the catalog fee. If you cancel before the end you pay the remaining instalments, at most 3. At the end the contract continues month to month without surcharge unless you renew for another period.
Without commitment the fee carries a 20% surcharge and you can cancel with 30 days’ notice, effective at the end of the paid period.
After cancelling you have 30 days to download your conversations, contacts and configuration from the panel; then they are deleted, except what the law requires us to keep.
The WhatsApp Business number and account are yours. Meta bills you directly for the messages the assistant sends (service messages too from 1 October 2026); they are not included in the fee. We count the messages and warn you as you approach the cap you set; we never cut the replies.
Until Meta approves us as a tech provider, we connect the number with you on a video call; the price is the same.
Guarantee
If the assistant gives a price, opening hours or an address different from what is in your business record, that month is not charged. The guarantee covers the data you entered and validated in the record; not what you did not update nor figures in loose documents. It is checked against the conversation log and claimed within 7 days. At most one free month per quarter.
Your obligations
You publish only lawful content you are responsible for, keep the record up to date and do not use the assistant for purposes against the law or WhatsApp’s terms. The notice that the person is talking to an automated assistant is mandatory and cannot be switched off.
Personal data
We process your customers’ data on your behalf, under the data-processing agreement you accept when contracting and our privacy policy. The providers and their region are listed in that agreement; retention is 12 months by default and you can change it in the panel.
Changes and support
Changes outside the package’s scope are quoted at the hourly rate published on the website. Support is given from the panel and by email during Spanish business hours.
Governing law
These terms are governed by Spanish law. Contracts are made only as a business or professional, not as a consumer.