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GUARANTEED BUSINESS DETAILS

Your prices and opening hours need more than a likely answer.

papaia uses a profile containing the details you have configured for your business. If a detail is missing, it should say so and collect the enquiry for your team.

A business profile you can check.

The details covered by the guarantee are configured in your business profile. You can review which price, opening hours, address or terms the assistant should use and update them when they change.

  1. You configure and check the information.

  2. The assistant consults those details when answering.

  3. If a detail is unavailable, it collects the enquiry for a person.

A confirmed detail. An enquiry that needs help.

Illustrative example

Configured opening hours: Monday to Friday, 9 am to 6 pm.

  1. Customer

    What time do you close on Tuesday?

  2. papaia

    We close at 6 pm on Tuesday.

Prices: none set in the profile yet.

  1. Customer

    How much is a home visit?

  2. papaia

    I don’t have a confirmed price for that. I can pass your enquiry to the team so they can confirm it.

Fictional details. Answers are written by an AI model and may vary.

If it contradicts a covered detail in your profile, that month’s fee is waived.

If the assistant gives a covered detail that differs from your business profile, we waive that month’s fee, subject to the guarantee terms.

What it covers

  • Prices
  • Opening hours and public holidays
  • Addresses
  • Phone numbers
  • Terms recorded in your business profile

What you need to know

  • The information must be recorded in your business profile.
  • It does not cover details missing from your profile or that you have not updated or confirmed, anything the assistant takes from documents or your website instead of the profile, messages written by your team, or errors caused by use contrary to the terms.
  • Claims must be made within seven days of the conversation.
  • At most, one free month per quarter.
  • The guarantee does not cover every answer, interpretation or commercial outcome from the assistant.

How to report an issue.

  1. Find the conversation.

    Note when it happened and which detail you believe was incorrect.

  2. Contact your service provider.

    If you signed up with papaia, directly or through a referring agency, email hello@papaia.to. If an agency resells the service under its own brand, contact the agency.

  3. We review what happened.

    We compare the answer with the recorded information and the guarantee terms.

Do not email sensitive customer information. We’ll explain how to provide the details needed to review the case.

Frequently asked questions

Does this mean the AI can never be wrong?
No. The guarantee applies to the covered details recorded in your business profile. Other answers have their own limitations and may need your team’s involvement.
What if I change my opening hours but do not update the profile?
The assistant will continue using its configured information. Your business is responsible for keeping it up to date; the guarantee does not cover outdated details.
Does the guarantee cover a sale that does not close?
No. It does not guarantee sales, conversions or financial results. It covers the defined discrepancies from the details in your business profile.
Read clause 11 of the terms

See how papaia would answer your customers.

Try a demo built from your public website and the questions customers ask most. See whether papaia is right for your business before you sign up.

Get your free demo

Web-based demo, available for 7 days from when we prepare it.