papaia
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AI assistant for small businesses · web and WhatsApp

Your business answered 24 hours a day, without making anything up

It answers your customers on your website and on WhatsApp, books appointments in your calendar and hands you every lead with who they are and what they want. Prices, opening hours and addresses come from your business record, never from the AI.

Not sure yet what to automate? Start with an audit.

It never makes up a price, an opening time or an address

That data does not come from the AI model: it lives in your business record and the assistant can only read it from there. If something is missing, it says so and takes a note for a person to answer.

Guarantee: if it gives a price, an opening time or an address that differs from your business record, that month of maintenance is free.

Every lead arrives with who they are, what they want and where they came from

Summary, intent (appointment, quote, information or complaint), urgency and origin: the page, the campaign or the QR code they wrote from. You know whom to call first and which campaign works.

95% of enterprise AI pilots never reach production. We sell the opposite: that it works and keeps working.

What it does today

Everything on this list runs in production. What is not built yet is not sold.

Live data with a guarantee

Opening hours per location, holidays, closures, prices and terms in a record the assistant reads through tools. It never takes them from the AI or from an old PDF.

Leads with a card and their origin

Before saving a lead it repeats the details and waits for a «yes». You get it by email or in a Google sheet with summary, intent, urgency and origin.

Appointments in your calendar

It offers real free slots from Google Calendar or Cal.com and books only when the person confirms. From the same WhatsApp, the person can move or cancel their appointment.

WhatsApp that understands voice notes and photos

Your number, on Meta's official API. It answers voice notes and photos in writing, one message per turn to keep costs down.

You're in charge from your WhatsApp

«We're closed on Thursday afternoon», «12 October is a holiday»: the assistant repeats what it understood and changes it after your «yes». Every morning you get a summary of the day before by WhatsApp or email.

A person when it's needed

It hands the conversation over with a summary when it doesn't know, when asked or when the topic is off limits, and alerts you by email or WhatsApp. If nobody answers within 2 hours, it reminds you and apologises to the customer.

Inbox and copilot mode

You see conversations live and reply yourself whenever you want: the assistant pauses in that conversation. In copilot mode it drafts every reply and someone on your team approves it before it goes out.

It learns from what it didn't know

Every week it groups the questions it couldn't answer and drafts an answer from your material. If you approve it, it goes into its knowledge and into the tests.

Five languages

Spanish, Catalan, Galician, Basque and English: it answers in the language it is written to.

Tested before it talks to your customers

Test chat, automatic tests with real questions from your business and a report before going live. Every fix becomes a test that runs again.

Guarantee terms

It covers prices, opening hours, holidays, addresses, phone numbers and terms that are in your business record. It is checked against the conversation trace, which stores which data was given and where it came from. At most one free month per quarter; the cause is fixed and added to the tests.

By sector

The same assistant, set up with each business's vocabulary, off-limits topics and way of working.

Clinics and beauty

Answers
Opening hours per location, treatments and prices from the record, holidays and directions.
Collects
The general reason and the appointment in the slot they choose, with their contact details.
Hands over to a person
Symptoms, emergencies and medical questions: it doesn't diagnose or prescribe.

Garages

Answers
Opening hours, services, «from» prices and what is needed to drop the car off.
Collects
Model and fault described by text, voice note or photo, and the appointment or the quote request.
Hands over to a person
Firm quotes and complaints.

Schools and academies

Answers
Courses, levels, timetables and enrolment terms.
Collects
Level, availability and contact details for a level test or a call.
Hands over to a person
Grants, special cases and cancellations.

Estate agents

Answers
What is published on your website: properties, areas and terms.
Collects
Area, budget and what they are looking for, and a viewing if they ask.
Hands over to a person
Offers and negotiation.

Restaurants

Answers
Menu, opening hours, holidays and directions.
Collects
Party size, day and time, passed to you as a booking request.
Hands over to a person
Large groups and incidents.

Law firms and advisers

Answers
Practice areas, how the first consultation works, what documents to bring and opening hours.
Collects
The kind of matter, any deadline coming up and the contact for the first consultation.
Hands over to a person
Any opinion on their specific case and deadlines about to expire: it gives no advice by chat.

Three services, fixed scope

No open-ended projects, no hourly invoices. You know what you get, when, and what it costs.

Web + WhatsApp, 24 hours

Customer assistant and lead capture

Answers the usual questions instantly, collects the details of anyone asking for an appointment or a quote and hands them to your team. Books appointments if you need it. Hands over to a person when it doesn't know.

Clinics, schools, garages, estate agents, professional firms, online shops, hospitality with bookings.

12-month contract
from €99/month
No setup fee
No commitment
from €119/month
Cancel with 30 days' notice

Delivered in 3 weeks

Includes

  • 60-minute discovery session
  • Knowledge base built from your website and documents
  • Web channel, and WhatsApp depending on the package
  • Leads sent to your email, spreadsheet or CRM
  • Appointment booking in your calendar (optional)
  • Identifies itself as an automated assistant, as the law requires
  • Tested with 30 real questions before going live
  • 45-minute training for your team

Does not include

  • Integrations with software without an API
  • Voice phone support
  • Campaigns, content or social media

Four packages and one-click add-ons, no setup fee. See pricing · Custom setup (integrations outside the catalog): €1,900

What someone does by hand today

One-process automation

A flow that takes the input, interprets it with AI where needed and leaves the result where you need it, with human review for doubtful cases.

Supplier invoices arriving by email, orders to be keyed into the ERP, weekly reports assembled from three places, quotes from a catalogue.

Setup
€1,900 – €3,500
Maintenance
€190/month
12-month minimum

Delivered in 2-4 weeks

Includes

  • Map of the current process
  • One process with up to two source systems and one destination
  • Review queue for cases the AI can't resolve confidently
  • Log of everything processed
  • Tested with your real data
  • 45-minute training

Does not include

  • More than one process
  • Systems without an API
  • Data migrations

Maintenance covers the technology, 1 hour of adjustments a month, monitoring and updates.

What to automate, what not to, and in which order

AI audit

Half a day with you and your team, and a 6-10 page report: processes, what is worth automating, estimated return, order and risks. If you hire a service within 60 days, the audit is deducted.

Any business with more than three people that wants to do something with AI and doesn't know where to start.

Setup
€900

Delivered in 1 week

Includes

  • 2-3 hour interview with the owner and the team
  • Review of current tools
  • Report with priorities and estimated return
  • Risk section: data protection, AI regulation, vendor dependency
  • 45-minute presentation meeting

Does not include

  • Implementation (proposed from the report)

Prices exclude VAT.

How we work

  1. 01

    Discovery

    A 60-minute session with you. We want to understand what your customers ask, what your team does by hand and what a machine should never do.

  2. 02

    Scope in writing

    Within 48 hours you get a document with what gets built, what doesn't, the deadline and the price. No signature, no start.

  3. 03

    Build and test

    Two to three weeks. Before going live we test it with 30 real questions from your business and fix what's wrong.

  4. 04

    Go-live and maintenance

    Training for your team, activation and, from that day, someone watching it, fixing it and sending you a report every month.

Pricing

Fixed and public. Pick a package and add the add-ons you need. No setup fee, on a 12-month contract or month to month.

Start with your website, no setup fee

Every package includes

  • The assistant on your website (WordPress, Webflow or PrestaShop too)
  • Knowledge base built from your website and documents
  • Live business data with a guarantee: prices, hours and addresses never made up
  • Leads with their details and source sent to your email or spreadsheet
  • Panel with conversations, leads and inbox
  • AI disclosure and handover to a person
  • Five languages: Spanish, Catalan, Galician, Basque and English

Web

Your website answered 24 hours a day.

€99/month

12-month contract, no setup fee.

  • 500 conversations a month
No commitment
€119/month
+20%, cancel with 30 days' notice.

Web + WhatsApp

Your website and your WhatsApp number.

€148/month

12-month contract, no setup fee.

  • 500 conversations a month
  • WhatsApp channel
No commitment
€178/month
+20%, cancel with 30 days' notice.

Business

Appointments, CRM, control from your WhatsApp and a monthly report.

€234/month

12-month contract, no setup fee.

  • 500 conversations a month
  • WhatsApp channel
  • Appointments
  • CRM
  • Control from your WhatsApp
  • Monthly report
No commitment
€281/month
+20%, cancel with 30 days' notice.

Business Plus

Everything in Business, with more conversations and human review.

€378/month

12-month contract, no setup fee.

  • 1,000 conversations a month
  • WhatsApp channel
  • Appointments
  • CRM
  • Control from your WhatsApp
  • Monthly report
  • Human review
No commitment
€454/month
+20%, cancel with 30 days' notice.

Add-ons

Added to any package that does not include them.

Prices exclude VAT.

Compliance, built in

Identifies itself as AI

The assistant says it is an automated assistant from the first message, as the EU AI Act requires since August 2026.

Data protection

Data processing agreement, data hosted in the European Union and only the data your business needs.

Always a person behind it

When it doesn't know, or when the customer asks, it hands the conversation to your team.

Frequently asked questions

What is the 48 h demo?

Within 48 hours we send you a private link to an assistant that already knows what your website says and speaks with your business's name and tone. You try it for 7 days with your real questions, free and on the web only. If you ask it for a price or an opening time, it tells you that is set up with you: it doesn't make it up.

What if the assistant says something untrue?

Prices, opening hours, addresses and terms don't come from the AI: it reads them from your business record and, if it gives one that differs, that month of maintenance is free. Everything else it answers only from your business's material, it hands over to a person when it doesn't know, and we test it with 30 real questions before going live. If it still fails, fixing it is part of maintenance.

Do I need to change my management software or website?

No. It integrates with what you have if it has an API or an export. Whatever can't be integrated, we say so before signing, not after.

What happens to my WhatsApp number?

It connects to Meta's official API. If you use the WhatsApp Business app on a phone today, it has to be migrated and we explain what that involves before doing it.

Why is maintenance mandatory?

Because an assistant without maintenance breaks: models, APIs and your business change. Maintenance is what keeps it working a year from now.

What if I want to cancel?

After the minimum term, with 30 days' notice. If you chose the annual contract with the setup spread over the instalments and cancel early, you pay the part still due. We hand you your conversations and leads in a file and delete your data.

Let's talk about your business

Leave us your website and tell us what eats your time. Within 48 hours we send you a demo built on your business, or we tell you whether automating it makes sense and what it would cost.

If you prefer, email us directly at soygus@gmail.com