Web
Answer website enquiries and capture contact details while you run your business.
€99per month
- Website assistant
- 500 conversations per month
- Everything included in the core service
PACKAGES AND ADD-ONS
Choose what your business needs.
Start with the website assistant and add channels and features. Compare the packages and choose a 12-month contract or a monthly plan.
Web + WhatsApp
Handle enquiries on your website and business WhatsApp number.
€148per month
- Everything in Web
- WhatsApp channel
- 500 conversations per month
Meta bills its charges to you directly.
Business
Connect enquiries to your calendar and CRM, and manage business information through WhatsApp.
€234per month
- Everything in Web + WhatsApp
- Appointment booking
- Send to your CRM by webhook
- WhatsApp business controls
- Monthly report
- 500 conversations per month
Business Plus
For businesses that need more conversations and a human review each month.
€378per month
- Everything in Business
- 1,000 conversations per month
- One hour of human review per month
Prices exclude VAT. Price list in force since 28 September 2026.
The essentials for better customer service, in every plan.
- An assistant on your website, including WordPress, Webflow or PrestaShop.
- Answers based on your business information.
- Prices, opening hours and addresses covered by our guarantee terms.
- Enquiries with context and the available source, sent to your email or a spreadsheet.
- A panel for conversations and contacts, with an inbox where your team can step in.
- AI identification and handover to a person.
- Spanish, Catalan, Galician, Basque and English.
Add features when you need them.
Add-ons can be added to packages that do not already include them. Integrations outside the catalogue are assessed separately.
WhatsApp channel
Handle messages, voice notes and photos on your business number. The assistant replies in writing. Meta bills its charges to you directly.
€49per month
Appointment booking
Let customers book, reschedule or cancel appointments using available slots in Google Calendar or Cal.com.
€19per month
CRM connection
Send contact details to your CRM through a signed webhook, for example with n8n or Make, so your team can continue the follow-up.
€19per month
WhatsApp business controls
Send and confirm updates to opening hours or business information, and receive a daily summary. Requires the WhatsApp channel.
€19per month
Monthly report
Review enquiries, appointments and their sources, alongside the report’s savings and return estimates.
€29per month
500 additional conversations
Increase the conversation allowance in your package.
€49per month
1,500 additional conversations
Increase the conversation allowance in your package.
€119per month
Human review
One hour each month to review unanswered enquiries and refine the information the assistant uses.
€95per month
Add-on prices are shown for the 12-month contract. On the monthly plan, the 20% surcharge applies to the whole fee, add-ons included.
Prices exclude VAT.
What to know before you sign up.
- Direct signup.
- Direct-signup packages have no setup fee. Your business information is completed and checked before activation. Work or integrations outside the catalogue require a separate scope and quote.
- 12-month contract.
- If you cancel early, you pay the remaining monthly instalments, capped at 3 instalments.
- Monthly plan.
- The monthly rate is 20% higher than the standard rate. You can cancel with 30 days’ notice; cancellation takes effect at the end of the monthly period in which the notice period ends.
- WhatsApp.
- Your number stays yours. We review the connection with you, and Meta bills its charges to you directly, separately from your papaia subscription.
- Additional work.
- Changes outside the agreed scope are quoted separately before the work begins, at €95 per hour, excluding VAT.
Frequently asked questions
Do I need the largest package to get started?
No. If you want to handle website enquiries, you can start with Web. Add WhatsApp, appointments, CRM and other features according to your business needs.
Is a monthly report included in every package?
No. It is included in Business and Business Plus and is available as an add-on for other packages.
Is human review included in every package?
No. Business Plus includes one hour of human review per month. You can also purchase it as an add-on.
What if I need more conversations?
You can increase your allowance with conversation add-ons. Check your usage in the panel and the terms that apply to your package.
Can I try it before signing up?
Yes. The free web-based demo lets you try the assistant, for 7 days from when we prepare it, using public information about your business.
Not sure which package to choose?
Start with a demo. Tell us what customers ask and which channels they use, so we can explore the features you need.